We understand how important your personal information is to you, so we take privacy very seriously and ensure your data is protected. This privacy policy informs you about how we collect personal information about you and how we use that personal information.  Please read this privacy policy carefully so that you know and can understand why and how we use the personal information we collect and hold about you. We may issue you with other privacy notices from time to time, including when we collect personal information from you. We may update this privacy notice from time to time. Our privacy policy applies to everyone using receiving our products or services or benefiting from it through a third party.  

Personal Information: Personal information means any information from which a living individual can be identified.  It does not apply to information which has been anonymised.

Our Details:

Herbal Clinician is wellbeing services and products provider managed by company WM Global Limited, our registered address is WM Global 152-160 City Road, London U.K. You can contact our data protection officer by email at: hc@herbalclinician.com  or by in writing to the above address.

Information which we collect and hold about you:

Information related to you such as your name, tittles, gender, marital status, dates of birth, telephone, email address and postal address. In additional to these our health partitioner may also collect details of your past and current health history, medical record, treatment, and outcomes. Information about your use/account on our website about devices and technical information this also includes transection information such as if you provided us any information or details required for payment processing.

How we collect that information:

Most of the information is provided by you directly when you use our services or products. You may fill in registration form online or offline, survey or questionnaire, purchase goods, services, or digital content from us, contact us by e-mail, telephone, in writing or otherwise.  Information you provide when interacting with our digital platforms, social media, or website. Some information may not be directly collected by us but may be collected automatically by technologies such as cookies installed on our website about device, technical Information by third parties such as analytics providers.  

Why we need to hold that information:

To provide you services or product we will need your information such as booking consultation, training, delivering prescriptions or other goods. Healthcare professionals are required to keep up to date information of their patients and consultation record according to the standards set out by their professional bodies or as part of their regulatory compliance.

How we use your information:

Our herbalists and healthcare practitioners use your information to create notes, logs about health & history so that they can understand health related issue and provide appropriate services or products. Your details may be used to maintain contact with you before, during or after treatment in relation to services we provided you such as health consultation. We may get in touch with you about your appointments, follow up of treatments, prescriptions, or products/services you requested or about any changes to the treatment or services we provide. If you gave us consent to be part for a research, study or about participating in an event we may also contact you. You may receive our marketing emails or newsletter if you opted in.

Who do we share your information with?

Healthcare practitioner may need to share your details with internal staff involved in delivering services or products, such as your contact details with staff responsible for preparing prescriptions, labelling, posting your herbal medicines or to contact you about an order you placed. If you have given us permission our practitioner may discuss your case history with other clinicians.  In the practice or liaise externally with your GP, you may opt out if you wish to be excluded. Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes.  Because this is grouped together wither other personal information and you are not identifiable from that combined data, we are able to use this. We do not share your information with organisation outside of our organization.  There may be an exception in rare occasions when there is an immediate risk or harm to someone, we may be obliged to share that information with relevant organisations such as ambulance service or safeguarding organisation or with whom we are regally required to do so.

For client buying products our website: For clients making purchases of products on our website, we may share some information (name, address, phone number) with organisation such as currier companies to deliver goods as a part of our contractual commitment for purchases. Your details may be used for marketing, surveys, feedback or offers.

How long we keep your information?

For clients seeing/ consulting with our healthcare practitioners, we may keep your information up to 7 years from the last contact as part of compliance to their professional bodies’ standards and rules, as this may be necessary for legal reasons.  For customer buying products/services on our website may keep their details until we have fulfilled our contractual commitment or until its legally required. If you have opted for our marketing, we may keep up to 2 years or until it is deemed necessary for us to keep or if you wish to continue being contacted for marketing purpose.

Automated decision making:

We do not carry out automated decision making or profiling of data.

Your rights under data protection law:

You can obtain copies of your personal data from us. You can send us request in writing. You will receive this service without a charge. If you think we have inaccurate/incomplete information, and you wish to make you may request us to rectify it but this may not apply to consultation record as we usually do not amend consultation records however we may add a note about the information you provided. This is because it is important and necessary that we have a copy of your information available at the time you received our services/products for legitimate reasons. It is your statutory right to request deletion and restrict the processing of data in certain circumstances.  however we may refuse to do so in certain situation or where law obliged us to retain your data, this may be for keeping your data for any potential insurance claims or our obligatory duties imposed by the law and in compliance to practitioner’s regulatory body.   You can also ask to 

Marketing

You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes. However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. If you have an account with us, you can login to your online account and manage your preferences there too. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes.

Third Party Websites

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.

If you are unhappy or have a complaint:

If you are unhappy about the way that we have handled or used your personal information. Please do contact us in the first instance so we could discuss this with you and to take steps to resolve the position.  You can write to us using provided contact details.  For Data protection related issues you can contact Commissioner’s Office (ICO) their number is 03031231113.